EASY RETURNS AND EXCHANGES

100% satisfaction guarantee - Tweeted Coffee

We guarantee our personalized coffee gifts to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund within 30 business days.

If you receive an item you are not completely satisfied with, please email us hi@tweetedcoffee.com any time day or night, chat with us or contact us

Our customer service team is happy to help answer any questions you may have regarding your return via email or chat. Depending on your preference, we will work with you to quickly issue a replacement order issue or refund back to your original form of payment within 30 business days.

(NOTE: Include your original order number, email address and name on the order as well as the details of the item(s) you wish to exchange).

REPLACEMENT ORDERS

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully.

(NOTE:  Tweeted Coffee also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material).

We will gladly issue you a replacement item or issue a refund back to your original form of payment within 30 business days for any of the following reasons:  

  • You receive an incorrect item 
  • Your order contains damaged product(s) 
  • Your order has a printing mistake 
  • Part of your order is missing from the package 
  • You do not receive your order but it has been marked as delivered by USPS, UPS or FEDEX

You can email us at hi@tweetedcoffee.com or contact us and we'll get a replacement on its way to you ASAP!

(NOTE: Please include your original order number and the details on what item(s) you would like us to replace and the coffee message you would prefer).

CANCELLATIONS

Changed you mind after you’ve ordered? Do you need to cancel the order? We can help you with that! Contact us as soon as possible through email at hi@tweetedcoffee.com or contact us and we be more than happy to help you with the issue. We will issue your refund back to your original form of payment within 5 business days.